ex333 Privacy Policy — How your information is collected, used, and kept secure

When you ex333opens an account or uses any of our services, some personal information needs to be shared with us. This privacy policy clearly explains what that information is, why we collect it, where it is stored, and what rights you have.

Ex333 believes privacy is a fundamental right. This policy exists not merely to satisfy legal requirements — it is the foundation of the trust we build with every member.

This policy applies to the ex333 website, mobile app, and all related services. If this policy is updated, the date at the top of the page will be revised, and members will be notified of any significant changes.

Ex333 only collects the information needed to deliver its services properly and keep your account secure. This data falls into two categories — what you provide directly and what is generated automatically through your use of the platform.

Information you provide directly:

• At registration: name, date of birth, mobile number, email address.
• For KYC verification: a photo of your National ID or passport, and a selfie.
• During payment: your mobile banking number or bank account details.
• Messages and information provided when contacting Support.

Information collected automatically:

• Device information: model, operating system, browser version.
• IP address and approximate location (city level).
• Platform activity logs: login times, betting history, page visits.
• Cookies and session data — which help the platform function properly.

Here is a detailed breakdown of how ex333 uses the information you provide. There is a clear reason behind each use.

Ex333 never shares your data with third parties for advertising purposes. Personalized offers within the platform are based solely on your own betting patterns — no external data brokers are involved.

Ex333 does not sell your personal information to third parties. However, in certain specific circumstances, limited information may be shared — always for the purpose of delivering your service.

When Your Data May Be Shared:

• Payment Processing: Only the minimum information needed to process transactions with bKash, Nagad, or your bank is shared.
• KYC Verification Services: Approved third-party services may be used for identity verification — they do not retain your data.
• Legal Obligations: If required by a court order or regulatory directive, ex333 may be obligated to disclose information to fulfill legal requirements.
• Fraud Prevention: In cases of serious fraud, cooperation with law enforcement agencies may be required.

Outside of the situations described above, your data is not shared with anyone. ex333 has no data-sharing agreements with advertising networks or data brokers.

Ex333 uses multiple layers of technical security to protect your data. Even if one layer is compromised, the others keep your information secure.

• SSL/TLS Encryption: 256-bit encryption is active whenever data is transmitted from the website or app to our servers.
• Database Encryption: Sensitive data stored in our database is kept in encrypted form.
• Firewall & Intrusion Detection: Unauthorised server access attempts are automatically detected and blocked.
• Access Control: ex333 staff can only access the information required for their specific role — access levels are separate for each team member.
• Regular Security Audits: Regular security audits are conducted by external experts to test system integrity.
• Two-factor authentication: OTP verification is mandatory for sensitive actions.

In the event of a data security incident, ex333 will notify affected members within 72 hours and provide full details of the steps being taken to resolve the issue.

Ex333 does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Account Information: For as long as your account remains active, and for up to 5 years after it is closed.
• Transaction Records: 5 to 7 years, in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years after account closure.
• Support message: Up to 2 years after an issue is resolved.
• Cookies & Session Data: Typically between 30 days and 1 year.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked to your identity.

As an ex333 member, you have important rights over your personal data. To exercise any of these rights, please contact our support team.

Cookies are small text files stored in your browser. The ex333 website and app use cookies to function properly. There are two types of cookies — required and optional.

The platform cannot function properly without essential cookies. Optional cookies can be disabled through your browser settings, though doing so may limit certain features.

Ex333's services are strictly for users aged 18 and above. We do not knowingly collect or store information from anyone under the age of 18.

If a minor has registered using false information, the account will be closed immediately upon detection and all collected data will be permanently deleted.

If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out to us through the following:

• Email: support@ex333.app (for privacy-related requests, use the subject line: "Privacy Request")
• Live Chat: Click the chat icon at the bottom of the website — available 24/7.
• Account Settings: Once logged in, you can view your data and submit requests directly from the "Privacy" section.

Ex333 typically responds to privacy-related requests within 7 business days. For complex requests, it may take up to 30 days — you will be notified in advance if that is the case.